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Standards Outlook: Remaining Relevant

by West, John E. "Jack"

Without changes, ISO 9001 risks becoming irrelevant on the world stage. So, what new ideas should be included in the next edition?...


Small Change, Big Impact

by West, John E. “Jack”

Little has changed in the fourth edition of ISO 9001, which was issued late last year by the International Organization for Standardization. ISO 9001:2008 contains no new requirements, so the transition should be painless for most organizations....


Standards Outlook: What's Really Important

by West, John E. "Jack"

By the end of this year, the International Organization for Standardization (ISO) is expected to issue a new version of ISO 9001....


Standards Outlook: ISO 9001 and Advantage in the Marketplace

by West, John E. "Jack"

You have completed the ISO 9001 certification audit process and received an accredited certificate of registration from the registrar. Your organization has joined the nearly one million others around the world to achieve this distinction....


Less Obvious Results

by West, John E. "Jack"

.pan style='font:7.0pt "Times New Roman"'> Even though design and development cycle time might have increased, greater design rigor could have eliminated problems with product introduction. .pan style='font:7.0pt "Times New Roman"'> Even though a process ...


How to Perform a Success Assessment

by West, John E. "Jack"

4. List measured results that are related to each area. 5. Get consensus on the positives, negatives and measured results. 6. Make sure top management and marketing/sales are involved in the process; they will be key to promoting your results....


Opportunities List

by West, John E. "Jack"

Some, perhaps even most, valid audit findings can be resolved by simple system changes that can be implemented quickly with little study. On the other hand, there are sometimes findings that require a good deal of study and long-term thinking. Difficult a...


Standards Outlook: Output Really Does Matter

by West, John E. "Jack"

Auditing is a key component of systems that provide confidence in organizations’ competence, ability and honesty in meeting requirements. For decades we have been using audits for this purpose...


Open Access

10 Quality Basics

by Duffy, Grace; Payne, Graeme; Rooney, James; Hare, Lynne; West, John E. "Jack"; Borawski, Paul; Westcott, Russ; Okes, Duke; Guttman, Howard; Foster, S. Thomas; Conklin, Joe

In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals essential to surviving in a quality role. Topics covered...


Standards Outlook: Why a New ISO 9004?

by West, John E. "Jack"

In the rush that is today's business environment, we often worry more about details than we do the big picture....


Standards Outlook: Standards and the Knowledge Age

by West, John E. "Jack"

Things are moving so fast these days that some are questioning the long-term viability of standards, particularly management systems standards (MSSs)....


Standards Outlook: New Ideas and Expanded Use

by West, John E. "Jack"

With more than a half million organizations certified or registered to ISO 9001 and 14001, many say the development of management system standards (MSSs) has ended. But wait; is this really where things end? I would say the answer is no....


Getting and Keeping Top Managers Involved

by West, John E. "Jack"

Sometimes, I get questions such as, how do I get my top managers to understand the value of ISO 9001 implementation?...


Sustainable Growth in a Standardized World

by West, John E. "Jack"

Many believe an organization is either growing or dying and that growth includes more than just size....


Standards: Baselines for Improvement

by West, John E. "Jack"

There are many kinds of standards: ones that apply to a wide variety of products and services, ones that cover a wide range of processes and test methods and even ones that provide guidance or requirements for management systems....


Column: Standards Outlook: Is It Already That Time — Again?

by West, John E. (Jack)

For most organizations, the transition to ISO 9001:2000 is a recent memory. The transition period just ended last December....


Column: Standards Outlook: Strategies for Improving Business Performance

by West, John E.

Most organizations face dozens of extraordinary conditions in today's business environment, including aggressive competitive strategies from their opposition, daunting regulatory situations and the pressures of...


Column: Standards Outlook: Is There Time?

by West, John E.

Meeting the ISO 9001:2000 transition deadline will be a challenge for some organizations...


Should You Transition to ISO 9001:2000?

by West, John E.; Haworth, Greg; Arter, Dennis R.; Harvey, Kathy; Naish, Phyllis; Green, Joseph W.

With the deadline little more than a year away, indications are that fewer than 20 percent of organizations whose business and quality objectives include compliance to the ISO 9000 standards have made the transition. Six ISO 9000 experts present their...


Column: Standards Outlook: ISO 9001:2000's Process Approach

by West, John E.

A new concept or the same old stuff?

Questions and answers on the process approach of ISO...


Column: Standards Outlook: Implementing ISO 9001:2000

by West, John E.

Early feedback indicates six areas of challenge

Each of the roundtable groups at seminars conducted this year were asked to identify challenges and solutions related to implementing the new ISO 9001. It is not surprising that some of the things people really like about the new...


ISO 9000:2000 Revision Process Reaches Final Draft Stage

by West, John E. "Jack"

Last stage before final approval

The Draft International Standards (DIS) of ISO 9000:2000, ISO 9001:2000 and ISO 9004:2000 were submitted for international ballot from November 1999 to May 2000. * ISO 9000:2000, Quality management systems--Fundamentals and vocabulary is a normative refer...



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